We believe in complete transparency about how our extension handles your data — spoiler: we barely collect any.
AliHelp ("AliHelp", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes what limited information our Chrome extension and website may interact with, and how it is handled.
Our Chrome extension is designed to operate exclusively on AliExpress product pages. When you activate the extension on a product page, it reads publicly visible content that is already loaded in your browser — specifically:
This information is read directly from the page's Document Object Model (DOM) and is processed entirely within your local browser. It is never transmitted to AliHelp servers or stored beyond your local device.
Our website (alihelp.xyz) does not require account creation, registration, or login. We do not collect any personally identifiable information through our website unless you voluntarily contact us via the contact form, in which case we receive only what you choose to submit (name, email, message).
The product image and video URLs read by the extension are used for one purpose only: to present you with a download interface so you can save those assets to your local device. This processing happens entirely on your machine — no URL, filename, or product data is uploaded to or logged by AliHelp.
If you contact us through our website contact form, we use the information you provide solely to respond to your inquiry. We do not use contact form submissions for marketing purposes without your explicit consent.
User preference data stored locally via Chrome's storage API (see Section 4) is used only to remember your chosen settings across browser sessions, improving your experience. This data never leaves your device.
We want to be explicit about the categories of data our extension and website do not collect, request, or process:
The AliHelp Chrome extension may use Chrome's local storage API (chrome.storage.local) to save your in-extension preferences. This may include settings such as:
This data is stored exclusively on your local device using Chrome's built-in storage mechanism. It is not accessible to AliHelp's servers or any third party. You can clear this data at any time by removing the extension from Chrome or clearing extension data through Chrome's settings (chrome://settings/siteData).
Our website (alihelp.xyz) does not set tracking cookies or advertising cookies. Any cookies set by our hosting infrastructure are strictly functional (e.g., session security) and do not track you across other websites.
AliHelp does not embed third-party analytics scripts (such as Google Analytics), advertising networks, or social media tracking pixels in the Chrome extension.
Our website may be hosted on a third-party hosting provider. That provider may collect standard server access logs (such as IP addresses and request timestamps) as part of normal infrastructure operation. These logs are controlled by the hosting provider and are subject to their own privacy policy. We do not actively process or use these server logs for analytics or marketing.
When you click the "Add to Chrome" button, you are directed to the Chrome Web Store, which is operated by Google. Your interaction with the Chrome Web Store is governed by Google's Privacy Policy.
The extension operates on AliExpress pages. AliExpress is a separate service operated by Alibaba Group. Your use of AliExpress is governed by Alibaba's own privacy policies. AliHelp has no control over and accepts no responsibility for AliExpress's data practices.
AliHelp's extension and website are not directed to children under the age of 13, and we do not knowingly collect personal information from children. The tool is intended for use by adults engaged in e-commerce, dropshipping, or product research activities.
If you believe that a child under 13 has provided personal information to us through our contact form, please contact us at support@alihelp.xyz and we will promptly delete such information from our records.
Because AliHelp's extension does not transmit personal data to external servers during normal operation, the primary security surface is your local device. We recommend standard best practices:
For our website and any contact form submissions, we use standard HTTPS encryption to protect data in transit. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of information sent to us electronically.
In the event of a security incident that affects user data submitted to us (e.g., via the contact form), we will notify affected individuals in accordance with applicable law.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically. Your continued use of the AliHelp extension or website after any changes to this policy constitutes your acceptance of the updated terms.
If we make material changes that significantly affect how we handle your data, we will make reasonable efforts to notify users — for example, by posting a notice on our website or through the Chrome Web Store listing update notes.
If you have any questions, concerns, or requests regarding this Privacy Policy or how AliHelp handles data, please reach out to us. We aim to respond to all privacy-related inquiries within 5 business days.
Email: support@alihelp.xyz
Contact Form: alihelp.xyz/contact.html
If you believe your privacy rights have been violated and we have not adequately addressed your concern, you may have the right to lodge a complaint with your local data protection authority, depending on your jurisdiction.